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FREE DELIVERY

within Australia
for orders over $250

UP TO 20% SAVINGS

on Value Packs

Terms of Trade

Nappy Days is 100% New Zealand owned and operated business and all transactions will be carried out in Australian dollars less GST.

Our legal trading name is Consumer Brands Ltd T/A Nappy Days.  The name that will appear on your statement will be Nappy Days.  

Write to us

Australia:
Level 2 Riverside Quay
1 Southbank Boulevard
Southbank, Victoria 3006
Australia
Phone: 03 9982 4418
Email: info@nappydays.com.au

New Zealand:
Nappy Days
P.O. Box 41-014
St Lukes 1025
Auckland
Phone: 0800 868 726
Email: info@nappydays.co.nz
 
Unless otherwise agreed, our products are supplied on the following terms.
 
Ordering
You can send your order on-line any time of the day or night using the shopping cart on our secure site. Feel free to contact us via our Contact Us Page.
 
All goods must be fully paid for before dispatch.

Cancellations
Cancellation of orders prior to shipping can be done by contacting info@nappydays.com.au.  Cancelled orders will incur a 10% handling fee if cancelled prior to shipping.
 
Cancellation of orders post shipping is not possible however orders can be returned for a refund less 20% handling fee if returned unopened, undamaged and in a resalable condition.  To return your unopened order please contact info@nappydays.com.au before you return your order.

Please see our Return Guidelines for full details on our return and refund policy.  

Payment
We offer the following payment options:
  • Credit card (Visa or Mastercard only) 

Layby Payment Terms & Conditions
  • Place your order online at www.nappydays.com.au
  • Minimum order value $250
  • You will need to pay a 10% non-refundable deposit after placing your order.
  • The remainder of the balance can be spread over up to six months; you can pay minimum $20 or more over the course of the six month period. Full payment is required before goods are dispatched.
  • Payment option - Credit card/Debit card via Paypal.
  • Gift vouchers can also be used as payment towards your purchase – A great opportunity to get family and friends to help pay for your nappies
  • Layby payment plan cannot be used in conjunction with any other offer on on any nappies or products on sale.
  • Items will be shipped within 14 days after full payment is received.
  • If we do not receive your full payment after 6 months, we will contact you to review your payment plan.
  • Goods remain the property of Nappy Days until full payment is received.
  • Should you wish to cancel your easy payment plan and request a refund, your refund will be processed minus the 10% non-refundable deposit.
  • If an item has been discontinued or is no longer available the customer can either allocate the payment to another item or is entitled to a full refund of that products value at the time the product was originally purchased.
  • By completing a payment plan transaction, the Customer agrees that the information given is acceptable and correct and also agrees to the Nappy Days Layby Terms and Conditions. Orders will be packed upon receipt of a 10% Deposit.
Price
All prices are in Australian dollars and exclusive of GST. We reserve the right to vary our prices from time to time.

Vouchers and Discount Codes
No discount vouchers or codes may be used on products that are on sale or priced to clear.  We will not honour any vouchers that are used on ANY sale or already discounted products in any order.  

Anyone who uses a voucher on ANY sale or discounted products will have their order manually updated to the correct amount and will be charged the correct total before their order is shipped.  No exclusions unless otherwise stated.

Delivery and Freight Charges
Flat rate of $7.50, Free shipping over $250

Goods will be dispatched upon receipt of payment, except where an ordered item is out of stock.

Freight costs for delivery within Australia are automatically added to your online order at the checkout.

You will be sent a tracking number if you have ordered directly through the website, on the day your order is dispatched. 

Please allow 7-10 working days for your order to arrive.

Please note that it is your responsibility to inform us if the delivery of your ordered goods should be late, damaged or incorrect. Our contact details are found on the Contact Us Page.

Back Orders
We endeavour to keep our on-line shopping site as up to date as possible, however, sometimes we cannot accurately forecast customer demand. In the event that you order a product that is not in stock, we will notify you by phone or email. With regards to payment, if you are paying by credit card, you will not be charged for any products on backorder until they are dispatched to you. Your payment will be refunded promptly if you cancel your backorder.

Second Hand TotsBots Nappies
If you choose to purchase TotsBots nappies second hand, we take no responsibility for the quality or the condition of the nappies regardless of age.  Nappies are a garment and will wear out over time, especially because they are washed more often than anything else you use on a daily basis.  The warranty is only valid to the original purchaser.  As with most things, if you choose to purchase product second hand that is at your own risk.

TotsBots Return Guidelines
Definition of a fault: An unexpected defect in the product that will shorten the lifespan or performance of the product.

The TotsBots guarantee covers the following defects for a period of 12 months from the date of purchase (Proof of purchase must be supplied – no exceptions):
  • Fabric flaws/defects (e.g. waterproofing, flaws in bamboo)
  • Sewing/workmanship defects (e.g. loose/missing stitching)
  • Popper faults (e.g. missing, broken or non-functional)
  • Elastic faults (e.g. failure – only when following care guidelines)
  • Hook and loop faults (e.g. tape not fastening, not cut correctly)
The guarantee does not cover damage caused to product by excessive laundering. For example; using harsh stain removers, boil washing, continually tumble drying at high temperatures, adding vinegar or sodium bicarbonate to the wash, or leaving the hook and loop tabs open.

Excessive laundering can reduce the lifespan and performance of the nappies by:
  • Destroying elastic
  • Causing fabric balding
  • Affecting the waterproof membrane
Please note: excessive laundering will render the customers guarantee void

The following issues are not rendered as a fault and are therefore not covered by the TotsBots manufacturing guarantee:
  • Staining
  • Leaking
  • Poor fit
  • Smell
Please Note: Seconds are non-returnable. All sales are final on discontinued and clearanced items. Discontinued items no longer available for sale on our site will not be accepted for return or exchange.

For goods that are deemed to be faulty we will:

Give you a Refund or Replace the goods

Refunds or Credit Notes: may be given for returns of unwashed, unused items in original condition returned within 30 days of purchase. Unwanted goods must be in a re-saleable condition. We will require you to fill in a product return form which must be returned with the goods. Unauthorised returns are not accepted.

Replacement: We will replace products that are deemed to be faulty (using the guidelines above) as long as they were purchased within the last 12 months. We will require proof of the purchase date from Australia so please retain your receipt. Unauthorised returns are not accepted.

Exchange of Un-used & Un-washed Products: All UN-USED, UNWORN and UNWASHED items may be exchanged for products of the same value within 30 days of purchase. Any item that appears to be worn or washed or smells like it has been used or washed in detergent will be returned to sender with no exchange. We will require your original receipt and a prepaid courier satchel to cover cost of the returned items back to you.

***All return postage costs are the responsibility of the customer unless otherwise agreed***

Purchasing Gift Vouchers
Gift Vouchers are purchased just like any other item in our store. You can pay for them using the store's standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to someone via email.

How to Send Gift Vouchers
To send a Gift Voucher that you have purchased, you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Voucher, you need to specify the following:
  • The name of the person you are sending the Gift Voucher to.
  • The email address of the person you are sending the Gift Voucher to.
  • The amount you want to send. (Note you don't have to send the full amount that is in your Gift Voucher Account.) 
  • A short message which will appear in the email.
Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Vouchers
If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Clicking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in your Gift Voucher Account for the future.

Redeeming Gift Vouchers
If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain the Gift Voucher Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Voucher in two ways:

By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. you will then be requested to create an account, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.
 
During the checkout process, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You can then use the amount to purchase any item from our store.

Trademarks and Images
Tots Bots and the Tots Bots logo are registered trade marks of Tots Bots Ltd. All images supplied by Tots Bots are covered by copyright.

Nappy Days Plus the Nappy Days logo are registered trade marks of Nappy Days T/A Consumer Brands Ltd. All images, and print material, brochures etc supplied by Nappy Days/Consumer Brands Ltd are covered by copyright and permission must be granted before any information is copied or replicated.

Use
We have used our best efforts to ensure that the products recommended and stocked by us are fit for their intended use, however, we do rely on the manufacturer's accurate information for us to assess their product. The customer is responsible for determining whether a particular product is fit for use in their circumstances.

Disclaimer
Every effort has been made to ensure the accuracy of the information contained in this website. Nappy Days, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site.